1. AC Question's Avatar
    I Have A Note 5 And I reset it and now i can't connect on my google account.PLEASE HELP
    03-21-2016 08:45 AM
  2. anon(632115)'s Avatar
    You need to sign in with the google account data that was used when the phone was set up. What exact error message are you getting?
    03-21-2016 08:56 AM
  3. apollo cristian's Avatar
    it say "Please sign in using one of the owner's accounts for this device"
    03-21-2016 09:26 AM
  4. anon(632115)'s Avatar
    Are you not the owner? Unless you have the original google account info associated with the device, it's not going to work.
    03-21-2016 09:33 AM
  5. apollo cristian's Avatar
    Of course i am the owner .i put my account and is not working at all...
    03-21-2016 09:39 AM
  6. belodion's Avatar
    Of course i am the owner .i put my account and is not working at all...
    There's no 'of course' about it....neither Pugs1957 nor any of us here can possibly know whether you are the legitimate owner. The problem you are encountering normally only occurs when, for one reason or another, an account has not been removed from a device by that account holder. Did you buy new?

    Posted via the Android Central App
    03-21-2016 09:45 AM
  7. apollo cristian's Avatar
    Omg...it's mine.i bought it new.
    03-21-2016 09:55 AM
  8. apollo cristian's Avatar
    It's a way to solve this issue without otg cable ?
    03-21-2016 09:56 AM
  9. belodion's Avatar
    It's a way to solve this issue without otg cable ?
    Not that I know.

    Did you first put your Google account details on the phone, and then Factory Reset?
    Or did you first Factory Reset, then try to add your Google account?

    Also, did you buy online, or from a store? If the former, was it a private seller, or a retailer?

    Posted via the Android Central App
    03-21-2016 10:26 AM
  10. xisruno's Avatar
    Also if he changed password recently may have to wait a couple days from what I have read.
    belodion likes this.
    03-21-2016 08:53 PM

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