1. AC Question's Avatar
    So I got a firmware update this morning and after that the device kept on rebooting and keeps on getting stuck at the s6 edge screen.
    Unable to power off by holding the power button
    I tried to hard reset with vol up + power + home, but it is stuck at the android screen(blue one)
    Unable to boot in safe mode.
    I got this one from amazon
    I called samsung and found out that it is an australian version. I tried to download the firmware for the australian version and try to flash using odin but I keep on getting nand flash sw write error
    I am not sure what I can do at this point. I am in the US on ATT
    Suggestions welcome.
    03-23-2016 08:47 PM
  2. Numanji's Avatar
    Press and hold the Volume down and Power key together for 20 to 30 seconds. This will trigger the simulated battery disconnect, which is equivalent to the Soft Reset (battery pull) on Galaxy device with removable battery.

    If you can perform this step and successfully bring the phone back to life, you can proceed with other troubleshooting procedures. In case you failed the first time, try again and again but if the phone won’t whatever you do, then you must have a tech take a look at it. There could be something wrong with the Power key.
    05-05-2016 12:01 PM

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