1. AC Question's Avatar
    Hi,

    I am not massively technically minded and having a problem which is bugging me! I have connected my Samsung S5 to my laptop via USB, when in PTP, i can view photos, but not videos. After reading some threads I've seen that i need to switch to MTP for videos, however, as soon as i do this, my device disappears from the computer so cannot see anything. I am running Windows 8.1 and have done the latest updates on my S5. Can anyone help? I used to be able to do this and don't know why I can't anymore. Thanks for your help.
    03-25-2016 04:17 AM
  2. mhinc's Avatar
    Hi,

    I am not massively technically minded and having a problem which is bugging me! I have connected my Samsung S5 to my laptop via USB, when in PTP, i can view photos, but not videos. After reading some threads I've seen that i need to switch to MTP for videos, however, as soon as i do this, my device disappears from the computer so cannot see anything. I am running Windows 8.1 and have done the latest updates on my S5. Can anyone help? I used to be able to do this and don't know why I can't anymore. Thanks for your help.
    Grab Samsung Smart Switch for your PC, that should allow you to do anything you need to do
  3. mhinc's Avatar
    Hi,

    I am not massively technically minded and having a problem which is bugging me! I have connected my Samsung S5 to my laptop via USB, when in PTP, i can view photos, but not videos. After reading some threads I've seen that i need to switch to MTP for videos, however, as soon as i do this, my device disappears from the computer so cannot see anything. I am running Windows 8.1 and have done the latest updates on my S5. Can anyone help? I used to be able to do this and don't know why I can't anymore. Thanks for your help.
    Grab Samsung Smart Switch for your PC, that should allow you to do anything you need to do
    03-25-2016 08:11 AM

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