1. AC Question's Avatar
    So my moto x 1 gen won't do a system update. I go to settings and tap system update, an icon opens and says a system update is avalible. But when I click download, it does nothin . It goes away and nothing happens. I have tried factory resetting it and I called motoroala support. Please help!!!
    03-26-2016 05:34 PM
  2. Laura Knotek's Avatar
    Is your device rooted? If so, you'll have to unroot in order to install OTA updates.
    03-26-2016 05:45 PM

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