Why wont my moto x 1 update??

[AC Question]

So my moto x 1 gen won't do a system update. I go to settings and tap system update, an icon opens and says a system update is avalible. But when I click download, it does nothin . It goes away and nothing happens. I have tried factory resetting it and I called motoroala support. Please help!!!

 

[Laura Knotek]

Is your device rooted? If so, you'll have to unroot in order to install OTA updates.