1. AC Question's Avatar
    Hi
    in the last few days my google play app has stopped updating or downloading.
    it says its downloading but when I click on the download manager its says it is paused.
    I have tried all the instructions on the google play help page and I have also tried to do the things that was suggested on a previous posters question on this site but nothing has worked.
    My last resort will be to factory reset the phone so will welcome any suggestions please.
    I am still able to download from Amazon underground.
    My phone is the Kazam tornado 348

    Thank you
    03-27-2016 04:22 AM
  2. dpham00's Avatar
    What exactly have you tried?
    03-27-2016 08:47 AM
  3. Sonia2312's Avatar
    This is from their website, have tried it all but no luckGoogle Play Help
    GOOGLE PLAYFORUM
    Play Store won't load or download apps
    If you're having trouble loading the Google Play Store or downloading apps and games, try the troubleshooting steps below.

    These steps can also help with the following error messages:

    "No connection"
    "Error retrieving information from server. [RPC:S-7:AEC-0]"
    "AppName could not be downloaded due to an error. (927)"
    "Connection timed out"
    Step 1: Make sure you have an Internet or mobile data connection. Then, restart your device.

    Turn your device off and on.
    Open the Play Store app Google Play.
    Proceed to Step 2 below
    Step 2: Did restarting your device solve the problem?No, I need more help
    Update the date and time on your device
    Following these steps will sync your device with our servers.

    Open your device's main Settings app.
    Touch Date and time.
    If you see "Automatic date & time" and "Automatic time zone," uncheck them.
    Manually change the date and time so that they are wrong.
    Note: don't worry - we'll change them back to the right date and time in a minute.
    Tap the Home Screen button.
    Go back to your Date and time settings (repeat steps 1 & 2).
    Manually change the date and time, so that they are correct.
    Re-check the boxes for "Automatic date & time" and "Automatic time zone."
    Proceed to step 3 below.
    Step 3: Did updating the date and time on your device solve the problem?No, I need more help
    Clear cache and data
    Open your device's main Settings app.
    Touch Apps or Application manager (depending on your device, this may be different).
    Touch Google Play Store > Clear cache > Clear data.
    Touch the back arrow Back arrow.
    Select Download Manager > Clear cache > Clear data.
    Note: If you've changed your settings on the Google Play Store app (content filters, password protection, etc.), you'll need to set them up again after clearing cache and data.

    Proceed to Step 4 below.
    Step 4: Did clearing your cache and data solve the problem?No, I need more help
    Reinstall Play Store updates
    Open your device's main Settings app.
    Touch Apps or Application manager (depending on your device, this may be different).
    Touch Google Play Store > Uninstall updates.
    When prompted to change the Play Store app back to the factory version, touch OK.
    Open the Google Play Store app Google Play.
    Go back to your device's home screen. As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.
    Note: If the problem persists and you're trying to download apps, continue with the following steps. If the Play Store won't load for you, contact us.

    Proceed to Step 5 below.
    Step 5: Did reinstalling Play Store updates solve the problem?No, I need more help
    Install system updates
    Open your device's main Settings app.
    Select About or System updates (depending on your device, this may be different).
    If an update is available, follow the on-screen instructions to install it on your device.
    Try your download again.
    Proceed to Step 6 below.
    Step 6: Did installing system updates solve the problem?No, I need more help
    Make sure Download Manager is turned on
    Open your device's main Settings app.
    Touch Apps or Application manager (depending on your device, this may be different).
    Near the top of your screen, you'll see several sections like "Downloaded," "Running," or "All." Swipe right until you see "All."
    Touch Download Manager.
    To turn Download Manager on, touch Enable. If you see Disable, you already have Download Manager turned on and don't need to make any changes.
    Proceed to Step 7 below.
    Step 7: Did turning Download Manager on solve the problem?
    Yes
    No, I need more help
    Check your device's available storage
    Open your device's main Settings app.
    Select Storage. If your "Available" space is running low (less than 1 GB), you may need to free up storage space by uninstalling other apps or deleting items like pictures or videos.
    To uninstall apps:

    Open your device's main Settings app.
    Select Apps or Application Manager (depending on your device, this may be different).
    Under "Downloaded," select an app.
    Touch Uninstall
    03-27-2016 11:20 AM

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