1. AC Question's Avatar
    I've been trying to figure out an issue with Samsung Pay since they started the promo to get a $30 gift card. I set up my US Bank card, and have used it twice. It doesn't ever pop up with the transaction list...which means, it's yet to register that I'm eligible for the gift card. I found a troubleshooting list online, which said to remove and re-register the card. Still nothing. And then it suggested I contact the card issuer.

    So I called US Bank, and I got bounced around from one person to the next. After about 30 minutes of that, I just got full on disconnected. They don't have a clue what to do. So I contacted Samsung Pay. They put in a ticket, and after a couple days got back to me to say that there was something wrong with my digital wallet and that I needed to take it up with US Bank.

    I've searched around to try to figure out if there is something I can do from my account access, but I find nothing. I'd prefer a root canal over calling US Bank again.

    Has anyone else had a similar issue? How did you resolve it?
    03-28-2016 02:26 PM

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