1. aliamad's Avatar
    A shop did a factory reset on my phone and now I can't connect to my Windows laptop as a usb or hard drive, but it can still charge. Is this a driver issue or something else?
    04-02-2016 06:46 AM
  2. H3aTeRzz's Avatar
    Hi & Welcome to Android Central!

    Try installing the Samsung Drivers again on your laptop. You can probably just install Smart Switch, which should download the needed drivers.

    Hope this helps!

    Chris
    04-02-2016 09:03 AM
  3. aliamad's Avatar
    Hi Chris!!

    I installed Smart Switch and it told me my device wasn't supported and to try Kies. I then tried Kies and it told me my device was supported by Smart Switch. The problem is the option to even connect on the notification bar on my phone doesn't even show up anymore. Any tips?
    04-02-2016 01:09 PM
  4. H3aTeRzz's Avatar
    That is indeed odd, perhaps take it back to the shop who did the reset maybe they might have an idea? If that's possible? Since it's an issue that occurred as a result of the reset, maybe they can assist with the issue.
    04-02-2016 02:19 PM
  5. Golfdriver97's Avatar
    Welcome to the forums. Did you update the drivers for the PC? Samsung used to have them for free on their website.
    H3aTeRzz likes this.
    04-02-2016 02:39 PM
  6. aliamad's Avatar
    Good idea, I'm in Greece so I don't speak the language so I may need a dictionary on me haha. Thanks again!
    H3aTeRzz likes this.
    04-02-2016 04:12 PM

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