1. 1fastchick's Avatar
    I have been locked out of my phone since the marshmallow update. I had a fingerprint lock set up and after the update it is asking for a pin and I don't recall setting up a pin. I tried using the android device manager to set a new pin, which didn't work. I have a Samsung account, but only my gear is showing and not my phone. Unfortunately I have a lot of pictures that aren't backup up that I don't want to lose. I've talked to Sprint, Google, and Samsung with no luck. I would even settle for a way to get my pictures off before a hard reset. Does anyone have any suggestions?
    04-03-2016 03:27 PM
  2. H3aTeRzz's Avatar
    Hi!

    I'm afraid there is no other way to get access to them. If Samsung or your carrier cannot help, then there's nothing else that can be done. Sorry!
    Laura Knotek likes this.
    04-03-2016 03:41 PM

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