1. AC Question's Avatar
    downloaded kies made sure it was the right download My laptop is toshiba running win 10 trying to connect to a Samsung Galaxy note 2. I think I might have the wrong driver or need to download something else but I'm most likely in over my head (big shocker there!) I'm trying to read up on it and it sounds like I interrupted it during an upgrade and get ready for the fun part... Yes u guessed it no backup! So I have no OS most likely and even if I could find where to get one, can't download cause it won't connect. So please I know that there is no help for me, but just maby there's some for my phone?Thanks
    04-07-2016 06:57 PM
  2. nahoku's Avatar
    Did you root your phone? I'm not sure what "backup" you're talking about... the OS or your data?

    Have you tried starting the phone in recovery mode? If you can, you might try wiping the cache partition and also doing a factory reset. If it's true your phone has no OS, and your computer won't even talk to it, you might try taking it into a carrier store, or a Bestbuy, and having them reflash the phone for you. Unfortunately, if they need to reflash the phone, your data will be wiped, as would happen if you yourself did a factory reset anyways.
    04-07-2016 07:24 PM

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