1. AC Question's Avatar
    My husband has been ******** about this tablet being slow and acting up I attempted to check for an update but it just keeps telling me "unknown error" what can i do to fix the situation
    04-08-2016 06:03 PM
  2. H3aTeRzz's Avatar
    Hi

    Try this:

    Turn off the device

    2.Hold down the power button and the volume up button simultaneously.

    *Please allow up to 30 seconds for the process to initialize

    3.Wait for the Android logo

    4.Release buttons

    5.Wait for the following 2 screens- green android screen and the recovery mode screen

    *Recovery mode screen will have red wordage at the top

    6.Scroll down to the option to “Wipe Cache Partition – scroll by using the volume up or down buttons

    7.Select the option by pressing the power button.

    8.On the next screen scroll down to the yes option- again using the volume up or down buttons

    9.Select the option by pressing the power button

    10.Wait for process to complete

    11.Select reboot now

    12 Try update again.

    Other useful information, perhaps: FAQ

    Hope this helps!
    04-08-2016 09:05 PM
  3. Rukbat's Avatar
    This is assuming that there's an update for the particular device. Some of them never get updates. That's especially true of the cheaper "Walmart/eBay/Discount Store" type of tabs. The price is unbeatable, but once you buy it you're on your own. (The manufacturer has to write the update for the device - if they don't, there's no update to get.)
    04-13-2016 11:14 AM

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