1. AC Question's Avatar
    I'm locked out of my whole phone has any had this problem I had to do a factory reset and now it's asking for my google email. I put all the correct information in it. But it's saying it's not correct I called Google but nothing seems to work please help
    04-08-2016 10:52 PM
  2. belodion's Avatar
    Specifically what is the message that you see, and at what point in the set-up procedure?

    Posted via the Android Central App
    04-09-2016 04:43 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Which phone? It sounds like you're seeing Google's Factory Reset Protection feature. If you do a factory reset without first removing your Google account, you have to enter that same account's information after the factory reset. If your correct Google information isn't working, then did you also change your Google password online? If yes, then you have to wait 72 hours after the change before you can log into the phone.

    Also, if you have 2-step authentication for your Google account turned on, turn it off temporarily while you sign in.
    04-10-2016 09:13 PM
  4. itguyjax8430's Avatar
    I'm locked out of my whole phone has any had this problem I had to do a factory reset and now it's asking for my google email. I put all the correct information in it. But it's saying it's not correct I called Google but nothing seems to work please help
    Welcome to Android Central!

    Did you ever resolve the issue?
    04-13-2016 08:26 AM

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