1. AC Question's Avatar
    I have been trying to submit my claim for the free battery charger offer since March 30. I keep getting the errors of "Invalid IMEI" or "IMEI number is not correct" no matter how I try to submit it. I have already tried leaving off the last number of the IMEI but I still get the error when I leave off the last digit. I've tried contacting AT&T, (which is my carrier), but they don't even seem to understand that there is an offer by LG for a free battery even after I've given them the link to the offer. They think I'm trying to file a claim for a replacement battery because something happened to mine already! I emailed LG about this issue back on March 30. They said it was a known issue and to try back in a few days. I successfully filed a claim for the other LG G5 phone on my account but I'm having no luck for my own line! Please help if you know anything!
    04-09-2016 11:55 AM
  2. STARGATE's Avatar
    You need to get in touch with LG by phone, keep on calling them every day if necessary.
    That's what I did last year to get the battery, battery cradle and leather back cover for my brother's LG G4.
    I did that for a few days and finally they sent me an email out of the blue saying my stuff was on the way.
    2 days later I got the package with the 3 items.
    04-09-2016 12:13 PM
  3. Nancy Wgh's Avatar
    I will try this on Monday. Thanks!
    04-09-2016 06:14 PM
  4. flintlock's Avatar
    Might you be reading something as a 0 or 1 when it's an O or I

    Sorry if it's too easy but--sometimes.
    04-09-2016 07:09 PM

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