Screen blanks when using the phone app. Any recommendations?

[AC Question]

I have a Kyocera Torque and am running Android 4.1.2. When I place or receive a call, my screen blanks and I can't get back to the in call screen to do things like enter additional numbers or put the call on speaker. Anything you can recommend trying to resolve this?

 

[H3aTeRzz]

Hi there!

Its possible that the light sensor is blocked Make sure, if you're using a case, that all ports are clean where your sensors are. If they're blocked, the feature that sleeps the screen while "in call" will activate, hence you won't be able to use touch screen, unless you hit the hardware buttons.

Hope this helps!

Chris