1. AC Question's Avatar
    It all started when my alarm froze and so I turned my phone off because I could not turn the alarm off the screen was froze and when I tried turning it back on, it started getting stuck on the start up phase and never made it past the logo and now it wont completely turn off just keeps restarting unless I take the battery out.
    04-11-2016 09:31 AM
  2. belodion's Avatar
    Is the battery in good condition as far as you know?

    Posted via the Android Central App
    04-11-2016 10:05 AM
  3. Golfdriver97's Avatar
    Welcome to the forums. Is the batter bulged? You can test on a smooth flat surface and try to spin it. If it does, that may be part of the problem.
    04-11-2016 10:06 AM
  4. BaileyFore's Avatar
    Yes the battery is good
    04-11-2016 10:59 AM
  5. BaileyFore's Avatar
    The battery is just fine, it just randomly started when my alarm froze and I turned off my phone.
    04-11-2016 11:00 AM
  6. BaileyFore's Avatar
    The battery is in good condition, it all just randomly started when my alarm froze and I turned off my phone.
    04-11-2016 11:02 AM
  7. belodion's Avatar
    A failing battery can cause that sort of trouble.
    However you could try Factory Resetting. Let us know if you need advice about backing up your personal data beforehand.

    Posted via the Android Central App
    Golfdriver97 likes this.
    04-11-2016 12:19 PM
  8. jpscharr's Avatar
    Did you ever figure out what the problem was?
    04-28-2016 11:05 AM

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