I can't choose any options while in an automated call

[AC Question]

I recently switched from Verizon to cricket and now I am unable to dial an option while on an automated call. I have a Galaxy Note Edge and have never had this problem. I have no problem making calls but cannot dial while in a call.

 

[itguyjax8430]

I recently switched from Verizon to cricket and now I am unable to dial an option while on an automated call. I have a Galaxy Note Edge and have never had this problem. I have no problem making calls but cannot dial while in a call.

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Did you ever figure out what the issue was?