1. AC Question's Avatar
    I set up my fingerprint - and it never seemed to work - but device would always give me the option to unlock with my passcode. but for some reason it is no longer recognizing my fingerprint and now has locked me out for 30 min. this is RIDICULOUS...and dont give me that crap about being for my own safety. It should be giving me the option for a passcode like it did before... but now its not. grrrrrrrrrrrr
    04-16-2016 09:37 PM
  2. H3aTeRzz's Avatar
    Hi there!

    This does happen, don't think there's one specific answer as to why. I can however offer you some suggestions in order to get your device back.

    You can try entering recovery, and doing a wipe of the cash petition.

    If you have set up android device manager, or Samsung's find my mobile, you can login via the web page and lock your device with an alternate password.

    If none of those are possible, then I'm afraid a full factory reset is in order.
    04-16-2016 09:53 PM

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