1. AC Question's Avatar
    I have an s7 edge, and this is the 3rd time this has happened to me. Out of nowhere, it tells me that my gallery has been stopped and I can't access my pictures. The first 2 times, I called Samsung and all they can do was tell me to Master Reset my phone.

    I don't want to master reset again. Is there a way to fix this? I've restarted my phone, I went to application manager> gallery and cleared out the cache, and nothing.

    Please help! Thank you.
    04-17-2016 04:47 PM
  2. H3aTeRzz's Avatar
    Hi

    You should make another support ticket with Samsung. If a factory reset has been done, then there's really nothing we can tell you to do, as the is the last resort option. Make another ticket and tell them its happening after the master reset.

    Now....you can look into Flashing the original software with Odin. Download (if available) the software from SamMobile and use Odin to flash.

    Chris
    04-17-2016 06:01 PM

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