1. AC Question's Avatar
    I have the finger scanner on my galaxy s5 and it wont bring me to the screen to scan my finger and i forget my back up password and i cant get into my phone and when i put the wrong password in it doesnt come up and say forgot your password? Now i cant use my phone
    04-18-2016 03:58 PM
  2. hallux's Avatar
    The "forgot your password?" part should give you the ability to get back in using your Google password. You can also log in to google.com/devicemanager using an account linked to the device and set it up with a new PIN, provided you've given the needed permissions to Device Manager on the device.
    H3aTeRzz likes this.
    04-18-2016 04:31 PM
  3. H3aTeRzz's Avatar
    04-18-2016 04:33 PM

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