1. Angela Mccroskey's Avatar
    I recently blacked the data on my daughters phone (Samsung Galaxy Grand Prime) and did a factory reset. Now I cannot set up her phone because she no longer has a google account, and it will not allow me to sign in with another account. It says to sign in with the primary user account that it was originally synced with. That no longer exists. What should i do to get her phone back up and running?
    04-18-2016 09:46 PM
  2. H3aTeRzz's Avatar
    Hi Angela

    There is no way to set up the phone without the original Google account login and password.
    04-19-2016 10:17 AM
  3. sfoLAX's Avatar
    There should be a way around this. If her account was deleted within 5 days try this:

    https://support.google.com/a/answer/1397578?hl=en
    H3aTeRzz likes this.
    04-19-2016 11:15 AM

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