1. AC Question's Avatar
    hello
    my phone was closed and I gave it to my little sister for a minute and she can't open it since it will open by my fingerprint only, so I don't know why it's like that and why I can't touch anything

    http://forums.androidcentral.com/samsung-galaxy-s6/551145-s6-screen-freezes-moving-blue-bar-going-up-down.html

    I found this person he has a similar problem with the screen and he said he changed something with the accessibility mood but I didn't

    can't reboot can't power it off.
    04-20-2016 03:32 AM
  2. dpham00's Avatar
    Try pressing power and volume down simultaneously for 15 seconds
    04-20-2016 04:04 AM

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