1. AC Question's Avatar
    After a factory reset, it is stuck on the wizard, I can select any language, but I can not confirm it, it looks like the touchscreen does not work on the bottom, where it is "done" option, Is there a bypass using a pc or something?
    I already tried the "repair" option on the companion.
    04-23-2016 08:57 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Were yo having issues with the touchscreen before? As far as bypassing it, perhaps you can use a Mouse with an adaptor, but I'm not sure how well that will work if it will at all.
    maria_rod likes this.
    04-23-2016 09:11 AM
  3. maria_rod's Avatar
    Thanks for your quick response. I never had problems with touchscreen before, in fact I am able to response calls and use the camera, just the bottom of the screen does not work. What kind of mouse I can use?
    04-23-2016 09:21 AM
  4. Golfdriver97's Avatar
    Thanks for your quick response. I never had problems with touchscreen before, in fact I am able to response calls and use the camera, just the bottom of the screen does not work. What kind of mouse I can use?
    I think any standard PC mouse can work...you would just need an adapter to go from USB A to micro USB (to plug into the phone). It's worth a try, and if you buy it from a retailer that has a generous return policy, you can return it if it doesn't work.
    04-23-2016 09:31 AM
  5. maria_rod's Avatar
    You are my heroe! I can move it. Just the bottom and top of the touchscreen do not work, I will check if I can use it without it.

    Thanks, I appreciate your help.
    04-23-2016 10:48 AM
  6. Golfdriver97's Avatar
    You are my heroe! I can move it. Just the bottom and top of the touchscreen do not work, I will check if I can use it without it.

    Thanks, I appreciate your help.
    Glad that helped. See you around the forums.
    maria_rod likes this.
    04-23-2016 12:07 PM

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