1. AC Question's Avatar
    I have downloaded MS Word onto my Samsung Galaxy s5. Normal docs open fine... but one I have with password protection does not open (even though it first asks me for the password).
    04-24-2016 11:36 PM
  2. Laura Knotek's Avatar
    Are you signed in to your Microsoft Account. From the Office site:

    You must be signed in to Office

    To print Word documents, please sign in with your work/school or Microsoft account.

    To recover Word documents, please sign in. If you aren't signed in, Word won't recover content even if the File > Settings > Auto-Recovery is turned On.

    To use Office for Android tablets, please sign in using your work/school or Microsoft account even if you are signed into OneDrive for Android with the same credentials.
  3. Laura Knotek's Avatar
    Are you signed in to your Microsoft Account. From the Office site:

    You must be signed in to Office

    To print Word documents, please sign in with your work/school or Microsoft account.

    To recover Word documents, please sign in. If you aren't signed in, Word won't recover content even if the File > Settings > Auto-Recovery is turned On.

    To use Office for Android tablets, please sign in using your work/school or Microsoft account even if you are signed into OneDrive for Android with the same credentials.
    04-24-2016 11:53 PM

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