Why does moving photos & video from Samsung S5 internal memory to SD card not free up space?

bnclytn

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Apr 28, 2016
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Hello everyone!
I've gotten the familiar, not enough storage space message so, I moved over 5 gb of photos and video to SD card on Samsung S5 and device intetnal storage space has not changed. I still get the message even though all photos and videos show they are now on the SD card.
 

chanchan05

Q&A Team
Nov 22, 2014
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To make sure you properly moved them, what size SD card did you insert, and did you see if the free space on the SD card decrease? Could you show us a screenshot of the 'storage' menu in settings?
 

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