1. AC Question's Avatar
    I got a new Galaxy S6.
    From the first time I turned it on it suggested me a systems update.
    After finishing downloading the 1.3 GB file, the system rebooted and install was starting.
    After 31% of updating, it crashed and a yellow exclamation mark was shown.
    It offered to send the error log to Samsung, but I believe that got stacked too.
    I tried to connect to Smart Switch - but surprisingly on PC it says that system is up to date.
    Deleting cache and factory reset didn't help as well.
    What can I do?
    04-29-2016 11:46 AM
  2. H3aTeRzz's Avatar
    Hi

    You will need to take it to a Samsung Dealer (I go to Best Buy) and have them Flash the new software. That's my suggestion, as I've had the same issue a while back on my Note 3, nothing worked, but they hooked me up for free.

    Chris
    04-29-2016 01:02 PM

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