1. AC Question's Avatar
    Galaxy 5S Model # SM-G900A
    Phone only charges 1 out of 10 times when connected to charger and plugged into the wall outlet. Turned phone off then back on last night and was able to get it to accept a charge, but overnight it only went from 34% to 88%! Ridiculous. Now nothing seems to work. This phone was purchased new and inboxed only last week. Have been experiencing increasing charging problems since then. Suggestions?
    04-30-2016 07:32 AM
  2. Tim1954's Avatar
    Take back off the device. Clean the contacts on battery and phone. Stick a bit of tissue or bluetack to push battery onto contact. Of course I'm assuming your charger is working correctly.. if that doesn't work, maybe try another battery...
    04-30-2016 08:40 AM
  3. H3aTeRzz's Avatar
    Also,

    You should NOT be experiencing this with a one week old phone. If it were me, I wouldn't do anything to it, I'd bring it back to where I bought it and ask for a replacement, you're within your 14 day window with AT&T.

    CHris
    04-30-2016 09:04 AM

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