1. AC Question's Avatar
    I swear I can not find anything on this issues I see people are having issues with wifi connections not working, however my issues is with 4g. It does not work out all no mobile data works. Well minus the browser working hit or miss, but no apps will update or stream over 4g connection. Iv checked my sims card it works fine, iv cleared my cache is the "safe mode" or whatever its called, iv factory reset my phone and I still have this issue. Does anyone have any idea how to fix this issue which started after I updated my phone?
    05-01-2016 09:07 PM
  2. Tim1954's Avatar
    Call the network maybe and they can go through your settings. They can do it remotely here or call on a different phone and they will talk you through it. The update may have changed some setting.. if it's a model from another region then that could also do it. I assume you checked mobile data on and the network preference settings here...
    05-02-2016 02:03 AM
  3. AlphaTango414's Avatar
    I'd contact your service provider and have them first check your account, then your service area for problems or maintenance, then have them confirm that your APN settings are correct.
    05-02-2016 04:22 AM
  4. chanchan05's Avatar
    You should also check your phone if it is compatible with the bands your networks have. This is apparently a common enough problem in the US.
    05-02-2016 04:44 AM

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