1. AC Question's Avatar
    I have a Galaxy Note 4. I did an update recently and it turned off out of nowhere. When i turn it on it says " Installing factory update" and i wait untill it gets to 100% , once it gets comeplete it turns off and doesn't turn back on. I tried removing the battery and putting back on , turned it on again and it does the same thing . I am wondering how i can stop that update , since the phone doesn't turn on
    05-02-2016 05:13 AM
  2. sfoLAX's Avatar
    Hello. It might take a bit longer to turn back on, more than 30 minutes.
    I would leave it charging and turn it on. If it goes off after 100% let it be for a good while. It's not necessarily normal, but it can take a while and you might have interrupted something. Is it a carrier/network Note 4 or unlocked.
    Try to leave it in a good data signal or wifi area.
    Take it from there and see what happens.
  3. sfoLAX's Avatar
    Hello. It might take a bit longer to turn back on, more than 30 minutes.
    I would leave it charging and turn it on. If it goes off after 100% let it be for a good while. It's not necessarily normal, but it can take a while and you might have interrupted something. Is it a carrier/network Note 4 or unlocked.
    Try to leave it in a good data signal or wifi area.
    Take it from there and see what happens.
    05-02-2016 06:03 AM
  4. Tim1954's Avatar
    Yes, phones shutting off on the middle of updates usually dont end well. Maybe try recovery mode...
    05-02-2016 06:31 AM

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