1. EmilyVampGrier's Avatar
    My phone (Moto e 2nd Gen) stopped working properly after I was trying to back up some photos on the google drive. Now the middle and square button don't work and I can't have my password to log into my phone!!
    Please help
    05-02-2016 07:47 AM
  2. sfoLAX's Avatar
    Hello. I don't know what you mean you can't have your password to log in after it stopped working properly while uploading.
    If you have access, go to Settings - Accounts - Google and see if it is showing a Sync error, which is temporary. If you rebooted your phone and it now has a screen lock it didn't have before, your Gmail account should work as a backup. Have you tried restarting your phone a few times to get the frozen screen buttons free.
    A cache partition wipe in Recovery Mode could help. Did you have a good signal for uploading at the time.
    05-02-2016 08:11 AM
  3. sfoLAX's Avatar
    05-02-2016 08:15 AM

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