Won't recognize my fingerprint or allow me to use my PIN

[AC Question]

New Galaxy 7 and fingerprint security was set up with pin back up if needed. however today it will not recognize my fingerprint and keeps locking me out for longer periods.

 

[H3aTeRzz]

Hi,

I'm afraid that if you didn't set up Android Device Manager (google). and or Samsung's Find My Mobile, then there's no way to bypass. You can contact Samsung, but I doubt they'll be able to assist you on gaining entry to your current files. A factory reset will probably have to be done.

http://forums.androidcentral.com/am...s/640158-guide-forgot-password-read-here.html

Chris