A
AC Question
I have a Moto G and apparently a recent update has killed it. At first I kept getting pop-ups that apps were closing (like google play), so I shut off my phone as an attempt to fix it. Now it won't really turn on (it's just a light black screen) and it won't turn off either unless I let the battery die. Every time I shut it off, it just restarts and shows the light black screen. I have tried the Recovery option on the phone with no luck. Also, the phone is not recognized using a USB connection to my laptop. Is my only option a factory reset? And, if I can't fix the phone without performing a factory reset, is there any way to recover my contacts and text chains?