1. AC Question's Avatar
    I have a Moto G and apparently a recent update has killed it. At first I kept getting pop-ups that apps were closing (like google play), so I shut off my phone as an attempt to fix it. Now it won't really turn on (it's just a light black screen) and it won't turn off either unless I let the battery die. Every time I shut it off, it just restarts and shows the light black screen. I have tried the Recovery option on the phone with no luck. Also, the phone is not recognized using a USB connection to my laptop. Is my only option a factory reset? And, if I can't fix the phone without performing a factory reset, is there any way to recover my contacts and text chains?
    05-02-2016 06:25 PM
  2. Rukbat's Avatar
    Bring it into a company store and ask them to fix it. It's their update, so it's their responsibility.
    05-02-2016 11:05 PM

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