1. AC Question's Avatar
    I have a Samsung Galaxy Tablet S2. I performed a factory rest so to remove all data; however, in trying to set the tablet back up, my tablet wants me to use the original account that was first synced with it. When I tried putting in the original user account and account password, the tablet does not recognize it. I am at an impass. My tablet has been factory reset, but will not recognize the original Google account it had been initially set up with, and will not allow me to continue. At this point, I have a $500 paper weight. Is there anything I can do to manually delete the user account tied to the tablet after a factory reset?
    05-02-2016 06:45 PM
  2. H3aTeRzz's Avatar
    Hi

    There is no way to bypass this. You can look into google account recovery, see link below.

    https://www.google.com/accounts/reco...MxFgNZR0usPxYA

    Chris
    05-02-2016 07:59 PM
  3. belodion's Avatar
    Unless and until those details are entered, the device will remain unusable. It ought not to have been sold like that.
    H3aTeRzz likes this.
    05-02-2016 08:02 PM

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