1. AC Question's Avatar
    I recently updated my Turbo 2. Now I can't download my pics to laptop. When I hook up USB it now asks What I want to us USB for. Never did that prior. No matter what I choose (MTP or PTP transfer), when I look for pics on SD card, it shows no files, however it shows that memory is being used up. When I look thru the phone I can see all the pics are there though. When I try to use Import pics option, it says no pic or videos are found.
    05-02-2016 09:15 PM
  2. srkmagnus's Avatar
    Make sure you updated the USB drivers for the device in your computer. Select mtp and let us know if that works .
    05-02-2016 09:22 PM
  3. emoreland's Avatar
    Laptop is saying all drivers are up to date.
    When I choose MTP, there is nothing showing up on SD card. Internal storage shows up all the folders, however the DCIM folder doesn't contain any pics.
    05-02-2016 09:45 PM

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