A
AC Question
Some background....
I have a Samsung Note 5.
I was traveling abroad and suddenly started getting web address intercepts with my new temp data card. Last night my screen was taken over by a notice that I had a virus and needed to download 360 Security to fix it. I terminated the app that did that and got out.
I then downloaded several major antivirus apps. None of them could find any viruses or malware. Finally I downloaded 360 Security direct from the Play Store and it couldn't find anything.
Phone ran out of power and when I charged and rebooted it, suddenly it tells me my fingerprint does not match. I never used my fingerprint to try to open it. It also won't accept my backup password or any of my Google account passwords. (I've since changed those)
So I go to factory reset my phone. Instead of the boot screen giving me the option to factory reset, it shows me a warning saying "Installing a Custom OS is dangerous". I power back off, swap out my international card for my Verizon card. Reboot to that "Custom OS" warning, hit the home key to give it the go ahead to start downloading then I interrupt the download so I can get to the correct screen and (with much angst) factory reset. :'(
Upon booting after the factory reset, I'm told the Computrace agent has stopped, which I've heard can get hijacked.
My Question: What the hell happened here? Is my BIOS infected with a virus? How did a custom OS even get on my phone?? I NEVER download anything other than super high user mainstream apps.
I have a Samsung Note 5.
I was traveling abroad and suddenly started getting web address intercepts with my new temp data card. Last night my screen was taken over by a notice that I had a virus and needed to download 360 Security to fix it. I terminated the app that did that and got out.
I then downloaded several major antivirus apps. None of them could find any viruses or malware. Finally I downloaded 360 Security direct from the Play Store and it couldn't find anything.
Phone ran out of power and when I charged and rebooted it, suddenly it tells me my fingerprint does not match. I never used my fingerprint to try to open it. It also won't accept my backup password or any of my Google account passwords. (I've since changed those)
So I go to factory reset my phone. Instead of the boot screen giving me the option to factory reset, it shows me a warning saying "Installing a Custom OS is dangerous". I power back off, swap out my international card for my Verizon card. Reboot to that "Custom OS" warning, hit the home key to give it the go ahead to start downloading then I interrupt the download so I can get to the correct screen and (with much angst) factory reset. :'(
Upon booting after the factory reset, I'm told the Computrace agent has stopped, which I've heard can get hijacked.
My Question: What the hell happened here? Is my BIOS infected with a virus? How did a custom OS even get on my phone?? I NEVER download anything other than super high user mainstream apps.