1. AC Question's Avatar
    I do not know what my backup password is or how to retrieve it. I have tried android device manager and when I try lock screen, it says there is already one. Samsung tells me to call sprint and sprint tells me to call Samsung.
    05-07-2016 10:42 AM
  2. Rukbat's Avatar
    You can't - if you could, anyone could, right? Then your phone wouldn't really be password protected, the password would just be a minor annoyance.
    05-07-2016 04:24 PM

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