1. AC Question's Avatar
    My daughter's S6 received a pushed software update over the weekend. It asked her if she wanted to do a full factory reset or start normally. She chose "start normally" and it wiped her phone completely. How can I get the pictures and video's back?
    05-08-2016 11:52 PM
  2. Rukbat's Avatar
    You don't. For some reason the phone did a factory reset. (Fat finger? Bad software?) This is why we make backups of any important files.
    05-09-2016 10:29 AM

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