1. AC Question's Avatar
    I have an Olive tree bible app downloaded on my samsung s4.. and completely working. I have all the highlights, notes and devotions on the app. One day, a note popped out if I wanted to upgrade my app where the NIV version is free to download. When I did so, my upgrade just stopped and wont go through. I was wondering if the reason is the versionof the phone. Please help. Thanks.
    05-10-2016 09:55 PM
  2. Javier P's Avatar
    Have you already tried updating the app from the Play Store? Do you get any specific error?
    05-11-2016 06:20 AM
  3. Loree P's Avatar
    Hi Javier,

    Thanks. Yes, I tried updating from playstore. Same response 'bible study has stopped.'
    05-12-2016 01:58 AM
  4. Javier P's Avatar
    I've checked the app in the Play Store and didn't see any minimal requirements (hardware or software). There are some reviews reporting constant crashes but nothing like your issue. I'd recommend you getting in touch with the support team by mail, it seems they are quite helpful.

    If you have all your notes and personal info for this app already synced you could try clearing cache and data for the app, restart your phone and try again. Just be aware that this process will delete all your personal information inside the app.

    If you don't have a backup for this info just clear the cache and restart the phone. Tell us how it goes.
    05-12-2016 07:06 AM

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