1. balduran0's Avatar
    Hi for last coupe days i dont have sound in my Phone and i cant play any video from the internet ( ony on mxPlayer but Still without sound.) When i play video i have this info " Error loading media. File could not be played. "
    ive done factory reset and this doesnt help
    05-15-2016 09:25 AM
  2. srkmagnus's Avatar
    What phone do you have? You may need to clear the device cache, or at a minimum, the cache of the media application. I would also suggest making sure that you have all the appropriate volume settings adjusted accordingly.
    05-15-2016 09:34 AM
  3. balduran0's Avatar
    I have galaxy note 3 sm-n9005 android 5.0 , i Just clear cache on my Phone in recovery menu and problem Still exist.
    05-15-2016 09:41 AM
  4. srkmagnus's Avatar
    Is the media in a format that is recognized by the device? Tell us the format extension.
    05-15-2016 09:44 AM
  5. balduran0's Avatar
    I dont have sound in everything, doesnt matter if its music,movie, ringtone or something else, even simple mp3 format doesnt work. I can watch movies from my internal memory card in mx Player but without sound. I cant play video on the internet (every website + YouTube ) i have this info "Error loading media. File could not be played. "
    Ive done factory reset and wipe cache in recovery menu and problem Still exist.
    05-15-2016 09:56 AM
  6. Rukbat's Avatar
    Sounds like one of 2 things. More likely - a bad music playing app. Less likely - a blown speaker. Try installing another music playing app and turning off the current one (or using Default App Manager to change the default for music to the new app).
    05-15-2016 11:54 AM
  7. balduran0's Avatar
    Its not bad music app. I tried 2 others and Still Nothing. Can blown speaker affect youtube? Its not that i dont have a sound in movies Just i cant even play movies.
    05-15-2016 02:06 PM
  8. balduran0's Avatar
    There is someone else who can help me?
    05-16-2016 05:24 AM

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