1. AC Question's Avatar
    I looked up on your site that I have adware that I need to remove. Your 1st step was to boot into safe mode. Please tell me how to do this and I will take it from there.

    Thanks so much!
    05-16-2016 06:03 PM
  2. Javier P's Avatar
    You could try these instructions.

    https://support.t-mobile.com/docs/DOC-21769

    I recommend you to create a free account here at Android Central so you can reply in your previous threads. It will be easier for us to help you out and you'll be very welcome.
    05-16-2016 06:31 PM

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