How can I get the Ring Video Doorbell to work with a Samsung Galaxy s7?

[AC Question]

My Ring Video Doorbell worked well with my Samsung Galaxy s5 and still works with my Samsung Galaxy Tab S2, but it does not work with my Samsung Galaxy s7. With the power saving mode on I get no notices, although it worked with the s5 in power saving mode. If I turn off the power saving mode, I get notices, but the phone will not link with the audio or video from the doorbell. Once the video has been stored on the cloud, I can retrieve it with the phone, but I cannot get the phone to connect with the Ring Video Doorbell in live mode.

 

[fleckrj]

I am the OP, but I am logged in, now. I found a work around for the power saving mode. Going to "Settings", "Battery", "More", "Optimize battery usage" for, "All apps", and then turn off "Optimize battery usage" for the Ring app will allow the notifications to come while the phone is in power saving mode, but the problem with not connecting in live mode is still an intermittent problem. Sometimes it works normally, and sometimes, the video screen is blank and there is no audio until the event is recorded on the cloud. Once the event is on the cloud, it can be downloaded and viewed normally, so the camera (and audio) is working, but the phone does not always find it.

 

[Muddyml]

I have the exact same issue with the black screen during live view on my ring pro doorbell on my Nexus 6.

I wish there were a better work around.

Sent from my Nexus 6 using Tapatalk

 

[HChow]

Any soution to this problem?

This just happened to me in the last week.

Thanks

 

[HChow]

Same problem here with my Samsung S5.

I have a ticket with Ring.com and asked them to take it to their higher level tech or developers.

Mine actually works when i am on wifi, but not on 3G/LTE

Waiting for solution.

 

[danis123]

I am having the exact same problem. Samsung Galaxy S8+ on the live view sometimes (intermittently) get a black screen and the app becomes somewhat slow or unresponsive. If I view recorded video from the cloud I have no issues. Really wish Ring would provide some solutions. Would like to order other ring camera products for my house but I fear I will have the same issue.

 

[bananab]

I have the same issue too, and the customer service in Ring help me to solved it.
You just have to change the APN setting in your phone.
Under "mobile networks", then "Access Point Names", then "LTE Tethering",

change to this setting below
APN type - internet + mms + dun
APN protocol - IPv4/IPv6
APN roaming protocol - IPv4

Hopefully it can help you guys.

 

[Rukbat]

Think about it. Ring has to connect to your router in order to connect to the internet (which is how it gets directly to your phone - Ring->router->phone). Most people don't check wifi signal strength at the front door frame, but that's where it has to be good for Ring to work, as I understand the system. And in some situations, there's just not enough signal there.

 

[Preach2k]

My ring doorbell connects with my Samsung Tablet, but does not connect to my Samsung Galaxy Note 9 . Any ideas?