Samsung wireless charging stand not fully working

[AC Question]

Hey, I thought old lash out and buy a Samsung charging stand. I just went to use it and it keeps dropping in and out while charging. I have change the cord that is plugged into it but it makes no difference what am I doing wrong? Also I have made sure that it is lined up properly.

 

[the tall guy]

Hi, do you have a case on your phone? when the phone is charging are you leaving it alone to charge instead of constantly touching it (possibly moving it)

Some cases work with the charger, but some don't.