1. AC Question's Avatar
    I have my phone set on pattern unlock. Last night it stopped recognizing the pattern, even though I'm positive it was the right pattern. It prompted me to enter my pin to unlock, so I did and it unlocked just fine.

    But this morning, the lock screen reverted itself to swipe unlock, and when I go into my settings to change it, it prompts me for my pin and says it is invalid. I am 100% certain I am entering the right pin (it worked last night). So, what do I do? I can't go into the screen lock settings because it doesn't recognize my pin. I tried to go in and clear credentials on the security screen to see if that would help but the option to do so is greyed out.

    So I have zero lock screen security on my phone if someone else picks it up, and I can't fix it. Help?

    Thanks
    05-23-2016 11:39 AM
  2. belodion's Avatar
    Welcome. Try booting into Safe Mode and see if that helps. If not, get back to us.
    05-23-2016 03:34 PM

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