1. AC Question's Avatar
    was usuing gear vr clicked a video and the screen turned grey with blue vertical lines running down it.
    the phone is not responsive to touch and does not connect/ register as connected via usb when plugged into the computer.

    hav tried hard reset by holding home and power for 8 seconds and nothing happens??
    05-25-2016 04:19 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? For Samsung phones, you usually have to press and hold Power and Vol Down for about 10-15 seconds in order to force a shutdown.
    05-25-2016 10:20 PM

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