1. AC Question's Avatar
    i have a note 4 with a broken screen i entered the download mode to retrieve the data on the device through wondershare dr.fone and now i cant get it to work and i cant see nothing from the broken screen (black screen with the touch not working but i know the device work as i could hear the sound of the notifications before i entered the download mode) i really need help coz the data on the device is very valuable
    05-27-2016 10:37 AM
  2. OceanView's Avatar
    did you have a screen lock on it?
    05-27-2016 11:59 AM
  3. Rukbat's Avatar
    Hold the power button down (it could take 30 seconds) until it restarts - you'll have to guess, though, since you can't see anything. (I don't know what you think you can do with it until you replace the screen.)
    05-27-2016 12:48 PM

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