1. AC Question's Avatar
    Last night the phone was working just fine. It was plugged into the charger, everything was normal, I could turn it on and off. This morning when I woke up, I tried to turn the screen on, and it wouldn't. The charge light is still on (the red light) even though it is not plugged in. I have held the power button down for 20 seconds multiple times and nothing happens. This phone was purchased in the beginning of March (at a Verizon store), so it's still pretty new. Any ideas of what else I can try before I drive back into the Verizon store tomorrow? If it's totally dead, will I have to pay for it to be fixed/replaced or will they do that for me since it was not my fault?
    05-30-2016 02:03 PM

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