1. AC Question's Avatar
    This evening my phone just turned off out of the blue. I put it down, and it just went to the black screen with the blue light. I have tried absolutely ever combination of pressing buttons, and the only thing I get is a partial restart. Samsung Galaxy S6 screen comes up, then the Sprint screen, then back to black. Light is always either blue, or more of a whitish. Phone has plenty of battery. Please help.
    05-30-2016 08:59 PM
  2. the tall guy's Avatar
    Hi, although you say it has plenty battery, have you considered charging it to see if it powers back on? are you able to power it into recovery mode?

    https://www.google.co.uk/webhp?sourc...ecovery%20mode

    From here you can start the phone up in safe mode, if this works then you might have downloaded a rouge 3rd party app that is causing you issues.
    Laura Knotek likes this.
    05-31-2016 02:21 AM

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