Why is my warranty voided?

[AC Question]

I just returned in a Samsung Galaxy S6 which I pay monthly warranty on. My distributer is now telling me that I have downloaded an unlicensed root software on my phone and is asking me to pay alot of money in order to get it fixed. The things they want to fix is replacing parts and replacing the PCB which seems completely unrelated to the root software that I have absolutely no memory of downloading.

On this phone I have downloaded an Emulator from the app store in order to play Nintendo games, and when my phone broke I held in some buttons (Volume down + Home + Power I believe it was) in order to reset the phone which did not work. Did I overstep my boundaries here?

 

[H3aTeRzz]

Hi

Based on what you said, they said. you're only option would be to pay them to fix it....or have them mail it back to your un-fixed.

sorry