1. AC Question's Avatar
    My Daughter has forgotten her password on her tablet. From research it seems I need to do a factory reset. I have pressed vol up, power & home buttons to access the android menu & can select "wipe data/factory reset" option but when I want to select "Yes - delete all user data" the vol buttons jump 2 lines at a time & I can never select yes. Please help.
    05-31-2016 04:00 PM
  2. the tall guy's Avatar
    Hi, have you tried using Android Device Manager? it will allow her to reset the password using her email add instead of you having to reset the device.
    06-02-2016 07:57 AM

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