1. DeeSmith_63's Avatar
    My phone started doing weird things a few weeks ago. It wouldn't hold a charge for more than 5 hours. On Sunday while I was charging it the charge reached 50% and then froze.
    I have tried leaving the battery out for a few hours and then tried again to charge it. When I insert the battery the start screen comes on and that's where it stays.
    I had upgraded the software prior to these problems. When I checked to see whether there were other updates I received a pop up message that said the latest upgrade was installed.
    Any advice on how to solve this problem would be greatly appreciated.
    I am based in South Africa and use the Vodacom Service provider.
    06-01-2016 10:02 AM
  2. the tall guy's Avatar
    Hi, it could be down to the fact your phone is rather old. Have you considered replacing the battery or performing a factory reset on the device? Bare in mind a reset will wipe the phone so make sure you back your data up.

    Posted via the Android Central App
    06-01-2016 10:19 AM
  3. DeeSmith_63's Avatar
    I replaced the battery a few months ago. Cannot get into anything on the phone so how would I go about doing a factory reset? I don't want to lose anything on the phone, so again with it frozen how would I perform a back up?
    This phone has never given me any problems before this. I update the software as and when needed.
    06-01-2016 11:01 AM

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