1. kuraudo34's Avatar
    So this January I got a Samsung galaxy prime as a late Christmas gift, got a sim card settled up everything and even fixed it to get my Mobile data through APN settings but I have had a problem ever since. I can be sitting in the exact same spot of my room and get one of two services, a 1 bar 4g enabled network that lets me use my phone like normal or a 4-5 bar service that doesn't allow anything to be done (calls messages or data). What could be the cause of this and more importNtly how can I fix it? Thank you for your time
    06-03-2016 07:19 PM
  2. belodion's Avatar
    Welcome.

    Have you spoken to your carrier about it, if only to eliminate possible network problems first?
    06-04-2016 05:15 AM
  3. kuraudo34's Avatar
    Welcome.

    Have you spoken to your carrier about it, if only to eliminate possible network problems first?
    Yes, I called and after a pretty unhelpful customer service call I was given the APN setting that were on the straight talk website, meaning it didn't help in any way
    06-04-2016 09:30 AM
  4. belodion's Avatar
    Are you able to try your SIM in another phone, or another SIM in your phone?
    06-04-2016 09:39 AM
  5. kuraudo34's Avatar
    The SIM does work in another phone but I can't try another SIM in it, constantly restarting the phone or using airplane mode to cut the comunixation gives me anywhere from a few minutes to a few seconds of reliable service before the other service takes over, could it be the SIM port in the phone?
    06-04-2016 10:17 PM
  6. belodion's Avatar
    Yes, it's my guess there's something wrong with the phone itself, whether SIM tray or reader or something else internal. It may be worth contacting the manufacturer's customer support for advice.
    06-05-2016 05:36 AM
  7. kuraudo34's Avatar
    Yes, it's my guess there's something wrong with the phone itself, whether SIM tray or reader or something else internal. It may be worth contacting the manufacturer's customer support for advice.
    Alright thanks
    belodion likes this.
    06-05-2016 09:16 PM

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